TERMS AND CONDITIONS
In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party. ‘We’, ‘us’ and ‘our’ means Casa da Praia Algarve. When you book on of our properties at Casa da Praia Algarve you are entering directly into a contract with the owner of the property.
By filling in the reservation form you have accepted these terms and conditions.
1 Making your booking.
All bookings depend on the properties being available. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us and send us the necessary requested documents if needed. In case of a group booking, we communicate only with the person who made the booking.
Once we have received the payment due, we will issue a Booking Confirmation email as soon as reasonably possible.
This Booking Confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. If no payment is received within 24 hours, then we assume the booking to be cancelled.
We have the right to refuse any bookings. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will have not have any legal responsibility to you.
The Booking Confirmation email will show your booking details for the booking. As soon as you receive this email, you must check the details carefully. If anything is not correct, you should tell us immediately. It is your responsibility to check your emails regularly and to let us know about any change to your email address/phone number and or any other contact/booking details.
A guest registration form will be sent out to you and needs to be send back to us no later than 72 hours from the time it was send out to you. The completion of the guest registration form shall be deemed as the guest’s acceptance of these rental terms and conditions.
At the time of booking, a 50% deposit is due. (unless you booked the accommodation via an OTA – please check the terms and conditions on the OTA) This 50% is calculated from total cost, including any holiday extras selected plus the security deposit (see point 13 Security Deposit). On occasions, we will hold a booking for 48 hours to allow time for a payment to be made if it is to be paid by bank transfer. We only accept payments in Euro. We must then receive the rest of the money owed no less than 62 days before the start of your booking. If you book less than 62 before the start of your holiday, we must receive full payment at the time of booking.
If you do not pay the final balance payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid. It is your responsibility to pay the balance payment on time.
We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
All prices quoted or otherwise given to you include charges, the property with bed linen, towels, water, gas, electricity, tv, internet (except extra services – beach towels, high chair, cot etc.) for a reasonable use.
All prices are for the property and are not on a per person basis. Extras are charged per person. Occasionally prices are rounded to the nearest euro.
Our prices are inclusive of bed linen, towels, gas, water electricity, tv and wifi. Wi-fi is provided for reasonable use, unreasonable usage charges apply, and we reserve the right to invoice for any usage we feel unreasonable or charged extra by our provider. Excessive us of any of the above is deducted from the damage deposit, excessive use being but not limited to excessive use of water, gas, electricity, internet.
Charging an electric car is not included in the rental and charged at the rate at the time of your reservation.
4 Website details
We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide. There may occasionally be small differences between the actual properties and its description. This is usually because we are always aiming to improve services and facilities. These can be a different cushion in the property then on the website image, different colour blanket etc.. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete, or misleading information about any properties or its facilities and services on third party websites.
5 Changes to your booking
- a) Changes by youIf you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes. We must receive this request by email from the person who made the booking. We can only make changes to your confirmed booking if the new dates are available. We cannot guarantee this request. There is a 50 euro administration fee for any changes made to the bookings. If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.
We are not under any obligation to find or pay for any alternative accommodation for you if you wish to leave the accommodation earlier than listed on the reservation despite the reason why you wish to leave earlier.
- b) Changes by usIn the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will refund all sums paid by you for this booking. (please check the T and C if you booked via an OTA) This will be our only obligation or liability to you in such circumstances.
- a) Cancellations by you If you have to, or want to cancel your booking, you must email us on email@example.com as soon as possible. The cancellation must be done by the person who made the booking only. The day we receive your notice by email to cancel is the date on which we will cancel your booking. Cancelled bookings cannot be uncancelled anymore after your received a cancelation confirmation from us. Your cancelation is only valid once you receive a cancellation confirmation from us. Cancelled bookings will not receive a refund. We strongly recommend you have adequate insurance in place to cover yourself for cancellation. www.portugaltravelinsurance.com. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.
- b) Cancellations by usWe do not expect to have to make any cancellation to your booking. However, in exceptional circumstances (egg serious repair work needed at the property you booked) we have the right to do so. We will contact you as soon as is reasonably practical. We will refund all sums paid by you for this booking. (please check the T and C if you booked via an PTA) This will be our only obligation or liability to you in such circumstances.
7 Events beyond our control
We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract because of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; electrical, internet, water, gas issues and any other circumstances affecting the supply of goods or services.
8 Our legal responsibilities to you
We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, etc… nor for the failure of public utilities such as water, gas, Wi-Fi and electricity. We cannot be held reliable to pay you a compensation or find you another accommodation in these cases.
We accept no responsibility or liability of a loss or damage to personal items, or injury while staying in the property, or after departure. It is in your best interest to take out travel and medical insurance to cover any unforeseen circumstances, which may necessitate the cancellation of your booking. You should have adequate (medical) insurance to cover your personal belongings for the duration of your vacation.
If you claim the property has a malfunction and you cancel your booking or leave the property earlier than your scheduled departure day, before we have the opportunity to take care of the malfunction, you will not be entitled for a refund.
We recommend that you take out enough travel insurance to cover you for your total stay. We strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.
10 Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable that the properly meets that person’s particular needs, we can refuse or cancel the reservation
11 Your property
Arrival and departure – You can arrive at your property at any time after 16 h on the start date of your rental period. You must leave by 10 h latest on the day of your departure, These check out times are listed on our website If you do not leave by the indicated time listed we will keep your complete damage deposit. If you fail to arrive by 12 h noon on the day after the start date of your rental period and you do not let us know you are arriving late, we treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid. You need to let us know by email only. You are not allowed to sublet the accommodation to someone else, nor change the names of the reservation and or nr of guests. Your full damage deposit will be withheld if a property has been sublet. A cancellation is only valid once you receive a cancellation email from us. Our check in and check out times are set so our team has enough time between bookings to prepare the villa/cottage to the highest standards for the arrival of the next party. These times may be adapted to suit your arrival time on request, depending on the property’s availability. Any early check ins or late check outs must be requested at least 24 h prior to the date and will be considered on a case-by-case basis. Please note that early arrival and late departure are subject to surcharge depending on the availability.
Condition of use – You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in the same condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. The furniture must stay in the same position as found at the day of arrival. Interior furniture must stay inside. Garbage must be placed in the dedicated garbage bins and taken out on a regular basis. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted by us. Your complete damage deposit will be withheld if you sublet the property to someone else or use the property for commercial activities. You are responsible for the actual costs of any breakage, damage, or repair in or to the properties – along with any extra costs that may result – which are caused by you or any members of your party.
House inventory – An inventory is done on the day of your arrival and on the day of your departure. The inventory is available in the information folder available on the table on arrival at the accommodation. Should you note an irregularity in the inventory then you should let us know within 12 h of your arrival by email. We will then email you to confirm the receipt of your email. If you did not receive a phone call/email from us within 12 h from the time you send us your email, we consider the email you send as not received and then you should contact us straight away. If we do not hear from you within 12 h by email of your arrival time, then we consider the inventory as correct and cannot be held reliable for remarks of damaged mentioned after departure. You must let us know within 12 h if something has been damaged during your stay so we can act to either repair or replace the item and avoid heavy last-minute repair/replacement costs.
Guests are not allowed to interfere with the construction, plumbing, electrics or any other items like electronics that belong to the property. Lamps of fittings and batteries of appliances must stay in place. If a battery or a lamp fails during your stay, please let us know. It is the responsibility of guests to close doors and window when they are not at the property.
We can ask for an extra payment from you or deduct cost from your deposit to cover any related costs including extra hours for cleaning, damages r repairs to the house. Extra cleaning/handling costs are applied when the house (interior and or exterior) is not left clean (including but not limited to garbage not taken out, (including the kitchen, outdoor spaces, the bathrooms etc) dirty dishes left out in the house (not only limited to the kitchen), dirty beach toys, dishes not stored away in the cupboards, stains on walls or floor/terrace floor, dirty BBQ, dirty oven, dirty microwave etc…) or when furniture has been moved around (beds put together, tables moved, interior furniture put outside, exterior furniture put inside). These costs depend on the type of property and are listed in the information folder at the property together with the checkout notes. Interior furniture must be kept inside, exterior furniture must be kept outside. Candles inside and on the property, premises are not allowed. The complete damage deposit is withheld when candles have been used inside or on the premises of the property, an animal has entered the property, smoking happened inside the property, parties took place at the property.
We can refuse to allow you into the property or ask you to leave if we reasonably believe that you or any members of your party are behaving inappropriate or illegally, or that any damage is likely to be caused/has been caused or is being caused by the behaviour of you or any members or your party or if we receive a complaint from the neighbours or when the police gets involved. This also applies when we discover you have taken a dog/animal in the house and on the premises, We will treat these circumstances as a cancellation by you. See nr 6 of our Terms and conditions.
Keys: guests are not allowed to hand over keys, copy keys or give the code of the key box to people other then listed on the guest registration form. No unregistered person can access the property without written approval of the owner or without the presence of the owner. A full damage deposit will be withheld when guest copied keys, handed over keys or gave a code of a key box to people not listed on the guest registration form or without our written approval.
Courtesy– we ask you to show courtesy to the occupants of other nearby properties in terms of noise (we kindly ask to not make loud noises/play music in the outdoor areas after 22 h), parking and tidiness of any shared facilities eg shared pathways. All properties are nonsmoking. Your complete damage deposit will be kept when someone has smoked inside the property or when an animal has been taken inside or on the premises of the property. We reserve the right to remove you from the premises if you do not follow the booking conditions, or who disturb the piece and comfort of the neighbouring properties, or if you do not vacate the villa at the checkout time indicated.
Occupancy – You must not allow more people to stay overnight in the property then registered with us. You cannot change the number of adults and/or children once a booking is confirmed. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) Changing the nr of guests will be treated as a cancellation by you. We hold the right to keep the paid payment, We hold the right to withhold the complete damage deposit when more guests then registered have stayed in the property.
Age of the occupants – For our villa in Praia da Luz, the person making the booking must be at least 25 years old at the time of check in. All of the names on the booking registration must be more than 25 years old at the time of check in. (unless in case of a family – grandparents/ parents and children or other form of group booking) By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions.
For all our other properties, the person making the booking must be 21 years of old at the time of check in.
We reserve the right to refuse entry, cancel the booking and retain the payment.
Usage – You must not hold events (such as parties, celebrations or meetings, team buildings, hen nights, stag nights or any commercial activity as surf camps) at the properties. If you do any of these things, we can refuse to hand over the property to you or can repossess it or keep the damage deposit. We reserve the right to remove you from the premises if you do not follow the booking conditions, or who disturbs the piece and comfort of the neighbouring properties, or who not vacate the villa a the checkout time indicated. Doing this will be treated as you are cancelling the booking. See pint 6 of our Terms and conditions. In these situations, you will not receive a refund of any money you have paid for your booking or damage deposit. And we will not be legally responsible to you because of this situation. (This will include, for example, any costs or expenses you must pay due to not being able to stay in the property, such as the cost of finding other accommodation and any other cost involved) We are not under any obligation to find any alternative accommodation for you.
You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay without prior notice.
Pets– Pets are not allowed in this property unless official guide dogs. Registered assistance dogs belonging to those with sight or hearing difficulties are allowed in all properties even if the property description says that pets are not allowed. If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction. An additional charge for pets applies and will be added to the price of your holiday. The complete damage deposit is withhold if a dog as stayed inside the accommodation or an the premises without prior notice and us accepting this by email.
Smoking – all our properties are non-smoking and under no circumstances must smoking occur inside the property. The full refund will be withheld if we notice someone smoked inside the property.
Baby equipment – we can provide a travel cot, highchair. Surcharges apply. Availability of such equipment is limited and cannot always be guaranteed (eg we may not be able to provide three travel cots if there are three babies in your party). You should check all baby equipment before use and make sure you use it responsibly. Ony 1 child per cot is allowed. Age minus 2. The cost of the baby equipment is either paid before arrival or deducted from our deposit after departure.
Safety– guests must accept responsibility for their own and their children’s safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. Children should be always supervised by adults, especially in the vicinity of the swimming pool. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.
12 Security deposit
We ask for a security deposit, for each booking, which we aim to return within 2 weeks after your departure date, (unless it takes longer to get damages repaired or missing items delivered or an invoice received for repairs or replacements) less any costs for any kind of breakages, extra cleaning, damages, extra services and so on, if it applies, for extreme use of facilities. This includes but is not limited to, excessive extra cleaning costs, replacement or repair to the property and any of its contents, the pool, grounds, excessive use of internet, water, electricity (aircon switched on when external windows are open, washing machine on for half a washing machine etc…) The security deposit is included in the holiday prices shown on our website. An inventory of the property and its content is done on the day of your arrival and on the day of your departure. The inventory is listed on the information folder left on the dining room table on the day of your arrival together with the checkout notes. We hold the right to withhold the return of your damage deposit if repairs, extra cleaning or replacements needs to be done until these have been completed/replaced or until we have received the invoice of the company replacing or repairing the missing or damaged items/goods. (egg: extra time needed by our laundry cleaners/cleaners to get stains out of bedlinen or towels or get stains out of the floor, walls, time needed to have a piece delivered if ordered or for a repair man to come in or receive the invoice for the repaired/replaced item etc.) An additional fixed admin cost of 100 euro handling fee is charged to arrange any of these extras. We cannot be held responsible for the delay in return of your damage deposit if you have booked your stay via a third party website or if you have left the property with damages, missing items and repairs need to be done and we have to wait for these to be replaced or fixed.
13 Left Property
We charge a 45 euro administration fee plus postage, to compensate for our time in retrieving and packing the item. We reserve the right to charge more for heavier or valuable items. We will dispose of unclaimed items left behind to charity shops within twenty-eight days.
14 Special Requests
If you have any special requests, you must let us know when you make a booking. Although we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not a confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.
If you want to complain, we will take action to sort your complaint out as soon as reasonably possible.
16 Governing law
Any dispute, claim or other matter which may arise in relation to your booking will be governed by Portuguese law and you must agree that any dispute will be dealt with by the courts of Portugal.
17 Guest registration
When staying in hotel guests are used to show their IDs at check in. Short term rentals are also required to report guest’s information. When you make a reservation in our accommodation we are required to report your presence and details to the Portuguese government. We collect this information shortly after you booked, along with check-in time and other details. Some guests have difficulties understanding this procedure, and sometimes it can become difficult for us to explain the need to collect personal information. Resulting in a discomfort for both parties in a moment where everyone should only be talking about how nice it is to arrive to a new place and start exploring the area! We are aware of this and try to make it as smooth as possible. They incur in heavy penalties if we don’t abide to this law.
All our properties work with remote check in (key handling with key lock) There is nobody present at the check in to take these details so we ask guests to send their IDs to firstname.lastname@example.org or send them via the secure link WeTransfer – Send Large Files & Share Photos Online – Up to 2GB Free The handling of personal data is confirm the General data protection regulation.
We kindly ask you to not black out any information on the IDs. (no driving licence)
What happens if someone refuses to provide ID? A person renting accommodation or member of a group doing so who refuses to confirm identify will not be accepted. Customer registration in our accommodation is still required for tax and statistical control purposes. Not collecting the required information can lead to the us being subject to the imposition of heavy penalties.
We reserve the right to refuse entry to guests refusing to provide ID or for more guests staying in the accommodation than one the stated on the reservation. Your reservation will be cancelled with no refund of the paid deposit.
What penalties are involved for noncompliance with this regulation for us? Any person who encourages or facilitates non-compliance in any way is subject to punishment with imprisonment from 1 to 4 years. Financial penalties: For failure to register foreign nationals, a minimum fine of €3.500.00 to €35.000,00 may be incurred depending on the number of offenses committed.