FAQ

check in: 16 h

check out : 10 h

Cancellation policy:

50 % payment to confirm the booking

Balance payment due 62 days before arrival

Cancellation: full charge

We recommend everyone to take out a travel insurance

Can I bring my pet to the Casa da Praia properties? We’re sorry, but we do not accept pets / except for official guide dogs.

Can I smoke inside the property? Smoking is not allowed anywhere inside the properties. We are very strict about this because most guests prefer a non-smoking environment. If someone has smoked inside the property we carry out a deep clean, and we withhold the entire deposit to cover the cost. Apart from the lingering smell and health risk for future clients, damage from cigarette burns on furniture or linen will be charged at full replacement cost. Smoking is permitted outside on the terraces and by the pool with the use of ashtrays. Do not dispose of cigarette butts in the garden.

Can you drink tap water in the Algarve? You should always drink bottled water to avoid the risk of illness.

Can you arrange extra cleaning, extra bed linen and towels during our holiday?  Yes that is not a problem. Just contact us for more information and charges.

Can we check in early or check out later? Our check in and check out times are set so our team has enough time between bookings to prepare the villa/cottage to the highest standards for the arrival of the next party. These times may be adapted to suit your arrival time on request, depending on the property’s availability.. Any early check ins or late check outs must be requested at least 24 h prior to the date and will be considered on a case by case basis. Please note: that early arrival and late departure is be subject to surcharge depending on the availability. We do not offer baggage storage.

Do i have to pay a damage deposit? Yes every property has its damage deposit specified. In the event that any linen or upholstery is stained by sun cream or oils, replacement items will be charged for. You will be charged for damages and breakages that are not considered as fair wear and tear. This includes but is not limited to, excessive cleaning costs, replacement or repair to the property of any of its contents, the pool, grounds, excessive use of electricity (air conditioning being left on full with external doors open etc).

Do I need a hire car in the Algarve to get around? It really depends what sort of holiday you are after. It is always convenient to have a car and there are some fantastic places to visit in the Algarve, other parts of Portugal and even Spain. You can book to go on trips but if you are planning on doing a couple, it would probably be cheaper and more convenient to have a car. Also, if you wish to eat out in the evenings it would also be a good idea to have a car.

Can you provide a cot and high chair for my infant? Cots and highchairs can be booked. (surcharge apply) Children sleeping in cots must be under 2 years old and only one child per cot is allowed per cot.

How can i cancel my reservation? The person who made the booking is the one who needs to cancel the reservation. We only accept cancellation requests via email. We will send you a confirmation of your cancellation request. We recommend you to take out a travel insurance as no refund is issued for cancellations. If you cancel your booking any payments made are non-refundable, so we advise our clients to take travel insurance

How big is the pool? Both houses in Praia da Luz have a private pools. The pool at the 3 bedroom cottage is 2×4 meters. The mosaic pool at the 7 bedroom villa is 5 x 8 meters. The pool is the villa in Sagres is 3 x 6 m.

Children should be supervised at all times by adults, especially in the vicinity of the swimming pools.

How far is the airport? Distance Airport Faro – Praia da Luz = 115 km, airport Lisbon Praia da Luz = 295 km
Distance Airport Faro – Vila do Bispo = 135 km , airport Lisbon – Vila do Bispo = 326 km

Is there a hair dryer available? All our properties come with a hairdryer.

Losses: All occupants are personally responsible for ensuring they have adequate travel insurance cover. The use of the accommodation and the amenities are offered on the condition that they are used at the occupants’ own risk. We do not accept responsibility for accidents, injuries, illness, death, loss or damage to users’ or visitors’ property of belongings, including motor vehicles however caused. We accept no responsibility or liability of a loss or damage to personal items, or injury while staying in the property, or after departure of property. It is in your best interest to take out travel and medical holiday insurance to cover any unforeseen circumstances, which may necessitate the cancellation of your booking. You should have adequate medical insurance and cover of your personal belongings for the duration of your vacation.

Travel insurance. We recommend you to take out a travel insurance as there is not refund offered for cancellations, no show or early departure.

What is included in the property rental cost? We want our guests to arrive at their villas and get straight into holiday mode. Each of our properties comes complete with the following basic supplies to ensure your stay is comfortable: bed linen, towels, first rol of toilet paper, cleaning products, tea, coffee, pantry essentials, 1 garbage bag, dishwasher tablets or liquid and tea towels.. If you would like to request anything be stocked before your arrival, please speak with one of our team members to arrange.

What currency is there in Portugal? Portugal is part of the Eurozone. To check the currency exchange please visit
www.xe.com/currencyconverter

What will be the weather during my holiday? Please check the link to find out about the weather predictions during your stay. http://www.bbc.co.uk/weather/2268339
I would recommend to bring a jumper as it can be quite chilly in the evenings when the sun has gone down.

What is the closest town? Lagos town is the closest town. From Praia da Luz it is 5 min drive, From Vila do Bispo it is 20 min drive. From Sagres 25 min drive. You have the large local farmers market near the bus station every Saturday.

What time is the property available? Your holiday home will be available from 16 h on the day of your arrival. Please let us know our approximate arrival time at least 24 hrs in advance. Check out is at 10 h in the morning. If guests do not leave by 10 h we have the right to retain your damage deposit.

What other activities are available in the surrounding area? Lots of them! We have brochures and information available to help you plan your time with us. You can choose from a number of outdoor activities including horse-riding, diving, boat trips, golf and micro-lighting to name just a few. Lagos itself is a very lively town in-season with a rich history and modern marina.
For more information please visit http://www.visitalgarve.pt/visitalgarve/vEN

When is my booking confirmed? A booking will not be confirmed until the balance payment is made and unless the person who made the booking has completed the villa rental booking form. The signatory shall then be deemed as the agent on behalf of the party as indicated. To enable your booking to be confirmed, a reservation deposit of 50% of the total amount is required, with the remaining balance payable 62 days prior to travel. We reserve the right to cancel a booking if payments are not received in time.

Will i need to pay a damage deposit? Yes there is a damage deposit to pay. The amounts depends on the type of property. We do a full inspection on the day of departure, and if there is no damage to the property or its contents we return the deposit to the account you paid with 2 weeks. Any damage, exessive cleaning,  loss or breakage are deducted at cost eg, the actual cost of repairs and replacements. Where a unique or hard to find item is missing or damaged, we reserve the right to use an estimated replacement cost.

How far is the beach? For guests staying in our 3 bedroom cottage in Praia da Luz, the beach is a 2 min walk from the house. For guest staying in our 7 bedroom villa in Praia da Luz, the beach is a 10 min walk. For guests staying in Vila do Bispo. The closest beaches are Cordoama and Castelejo. They are at 2 min drive from the house. The beach in Lagos is 800 m from the house.

How will we find the property? Directions to the property are sent out shortly after your complete balance is settled.

We are a group of professionals – do we really need to pay the security deposit? Yes. The security deposit is mandatory for all of our guests, regardless of age, background or professions. We ask that you to advise us of any breakages such, so we can replace them accordingly for the next guests.

Where do I park my car? All our properties  offer free parking, either right in front or close by. Our 7 bedroom villa and villa in Sagres offers onsite parking. 

What is the closest golfcourse? The closest golfcourse near Praia da Luz is Boavista. For more information please visit www.boavistagolfsparesort.com
The closest golfcourse from Vila do  Bispo is Park de Floresta golfcourse. For more information visit parquedaflorestagolfclub.com

Why do you ask us for feedback after we have checked out? Because we value your opinion! While we’re confident that the villas in our portfolio are of an exceptionally high standard, your honest feedback and suggestions at the end of your stay helps us on any improvements that may be needed, or any additions that could be made to make the property more enjoyable for our guests.

Why do you need to know so many personal details about our group? First and foremost, it’s an insurance and health and safety requirement to notify us of who is staying in one of our properties at all times in case of emergency. In addition, Casa da Praia Algarve are the valued homes and we do like to have an insight into the breakdown of your group. Your detailed information will also help us find the right property to suit your group.

Will an iron and an iron board be available at the property? All properties come with an iron and ironing board.

Will i need to bring travel adaptors with me? The properties are fitted with European (Portuguese) standard sockets.

Where can I surf best in the Algarve? There are plenty of great beaches to surf in the Algarve. If there is no surf in the South cost head to the West costs and the other way around.

For more information on where the find the best surf spot in the Algarve. Please visit the below link
http://wannasurf.com/spot/Europe/Portugal/Algarve/
For surf rental/lessons
http://www.algarvesurfschool.com/

NOTE: We reserve the right to ask guests to leave the premises for those who do not follow the booking conditions, or who disturb the peace and comfort of neighbouring house, or who do not vacate the properties at the checkout time specified.